tripFiles®LLC (“tripFiles”, “we”, “our”, or “us”) values your privacy and wants you to be in control of the information that you post and choose to share on our website, www.tripfiles.com (the “Site”), through our mobile application (our “App”), and through the services offered on our Site and App (collectively, the Site, App and services are the “Services”). In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain about you when you visit our Site, download and use our App, or otherwise use our Services.
By visiting the Site, using or downloading the App, or using any of our Services, you agree that your information will be handled as described in this Policy. Your use of our Services, and any dispute over privacy, is subject to this Policy and our Terms of Use, including its applicable limitations on damages and the resolution of disputes. Our Terms of Use are incorporated by reference into this Policy.
The type of information that we collect from you depends on your particular interaction with our Services, we may collect information directly from you by automated means as set out below.
Account and Registration. We collect information, including personal information, directly from you, such as when you register an account with us to use our Services, including your name, email and user name.
Customer Support and Services. When you request information from us, contact us for customer service or other purposes. For instance we may email you to answer your inquiry or send you push-notifications on your smartphone unless you choose to disable the push-notification function in your settings.
Content. When you upload information to our Services about your trips, such as pictures, videos reviews, likes, comments, or any other information that you choose to provide to us (for example a profile picture) we maintain a copy of this content. We may also collect certain information metadata associated with your content (e.g., location, date/ time stamp, device type).
Information that We Collect from Third Parties. We may offer you the ability to log into our Site and Application through one of your social networking accounts, such as Facebook. If you chose to login through these social networks, we may obtain certain information from these third party sites with the permission you grant us. For example we may import your Facebook profile picture as your tripFiles®profile picture, or access your friends list if you allow us to do so. Our Site may also include social buttons, such as the Facebook Like button or other similar social media buttons, and we may collect information about how individuals like and share content about us on these social media platforms.
Please note, any third-party social networking or other site controls the information it collects from you. For information about how these third parties collect information, please see the Third-Party Advertisers and the Third Party Analytics sections below.
We have no control over how any third party site uses or discloses the personal information it collects about you.
Usage Data. We automatically collect information such as the following about your use of our Services (including our App and Site) through cookies, web beacons, log files and other methods: including log files, IP address, app identifier, device ID, advertising ID, location info, browser type, device type, domain name, the website that led you to our Services, the website to which you go after leaving our Services, the dates and times you access our Services; language information; device name and model; operating system type, name, and version; the length of time that you are logged into or using our Services, and the links you click and your other activities within the Services (“Usage Data”). With your consent, we also may collect the following information from your device about your use of the App: your precise location (geolocation); contacts from your phone; and your camera and/or photographs and videos stored within your phone. We collect this information to enable your sharing as part of your tripfiles. You can disable our access to your contacts, photos, and location services by changing your device’s settings.
We may combine Usage Data with other information that we have collected about you, including, where applicable, your user name, name, and other personal information. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.
We use your information, including your personal information, for the following purposes:
To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries, to fulfill your orders, and for other customer service purposes.
To tailor the content and information that we may send or display to you, to offer location customization and personalized help and instructions, and to otherwise personalize your experiences while using our Services.
To provide you with news and newsletters, special offers, and promotions; to contact you about products or information we think may interest you; and for other marketing and promotional purposes, including to send you targeted advertising, both on our Site in our App, and to assist us in advertising our Services on third-party websites. We may provide your with such updates and promotional materials via email.
To analyze the Services, in order to improve our Services and respond to user desires and preferences, and for other research and analytical purposes.
To send you push notifications when you are using our App. If you do not want to receive push notifications, you can manage your preferences either through your App setting or device settings, depending on your device type.
To protect the safety, rights, property, or security of tripFiles, the Services, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity that we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; and to enforce this Policy or our Terms and Service. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.
We may share your information, including personal information, as follows:
tripFiles®Users and Visitors. You control how visitors to our Site and users of our Services see each tripFile, including associated photos, trip information and other content about your trip, that you post directly to our Services by adjusting the settings for each tripFile when you post it. You may also change the privacy settings in the Services for prior posts. To do so, please access the privacy settings on our Site or App and adjust the desired audience setting for each relevant tripFile. Please note that any information that you post to another user’s profile (e.g., a comment about another user’s trip) will be available to other users in accordance with that user’s privacy settings, not your own. Such information will include, at a minimum, your name, hometown, and comment.
Affiliates. We may disclose the information we collect from you to our affiliates or subsidiaries. If we do so, their use and disclosure of your personal information will be subject to this Policy.
Unaffiliated Third Parties. We may disclose information we collect about you to unaffiliated third parties, who may use the information to market or advertise to you. If you don’t want us to share your personal information with our third party marketing partners, you may opt-out by emailing us at support@tripfiles.com. However, if you opt-out of such ‘third-party-marketing’, this won’t affect information we have already shared, and we may still send you our own marketing and promotional emails about information and third-party ads we think you may be interested in (unless you have opted-out of receiving marketing emails from us).
Service Providers. We may disclose the information we collect from you to third-party vendors, service providers, contractors, or agents who perform functions on our behalf.
We also may disclose your information in the following circumstances:
Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
To Protect Us and Others. We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which we are involved.
Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research, or similar purposes.
We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our Site, App, or Services. We may combine this information with other personal information we collect from you (and our third-party service providers may do so on our behalf).
Do Not Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Third-Party Ad Networks section.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site, App, and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Services. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags) in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third-party service providers may also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
We use automated devices and applications, such as Google Analytics (see privacy policy and opt-out), to evaluate usage of our Site and, to the extent permitted, our App. We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties.
We work with third party ad networks, ad exchanges, channel partners, measurement services and others (“third party ad companies”) to display more relevant advertising on our Services, and to manage our advertising on third party sites, mobile apps and online services. In order to display more relevant ads on our behalf and others, these third party ad companies may use cookies, pixels tags, and other tools to collect browsing and activity information on our Services, on third-party sites and across different devices, which may be linked with certain offline data they may also collect IP address, device ID, cookie and advertising IDs, and other identifiers, general location information, and, with your consent, your device’s geolocation information. These third party ad companies may use this information to provide you more relevant ads and content and to evaluate the success of such ads and content. As a result, our ads may be displayed to you on a search results page or on third party sites.
For example, we may work with the following advertising platforms, among others:
Facebook Ads: for more info and choices, see their privacy policy and ad preferences page;
Google/DoubleClick: for more info and choices, see their privacy policy and ads help page;
Custom Audiences and Matching. We may disclose certain information (such as your email address) with third parties – such as Facebook (more info on Facebook Custom Audience here or see above) so that we can better target ads and content to our users, and others with similar interests on these third parties’ platforms or networks (“Custom Audiences”). We may also work with third party ad networks and marketing platforms that enable us and other participants to target ads to Custom Audiences submitted by us and others. If you would like to opt-out of being included in our Custom Audiences going forward, email us at support@tripfiles.com and we will opt you out of our future Custom Audiences.
As noted above, you may also control how Facebook and other third parties display certain ads to you, as explained further in their respective privacy policies and ad preferences pages. You can also obtain more information about targeted advertising, and how to opt-out of receiving targeted ads from many third-party ad networks (including Facebook and Google), at www.aboutads.info/choices (Digital Advertising Alliance, US Users).
Opting out of participating ad networks does not opt you out of being served advertising. You may continue to receive generic or “contextual” ads on our Services. You may also continue to receive targeted ads on other websites, from companies that do not participate in the above programs. Please note, that opt-out mechanisms are cookie based; so, if you delete cookies, block cookies or use another device, your opt-out will no longer be effective.
You control what you post to our Services, and, in most instances, who has access to your posts. Please note that, as discussed above in the “How We Disclose Your Information” section above, in accordance with your privacy settings, certain information may be available to other users of our Services. If you post your own content on our Services, your posting may become public (in accordance with your privacy settings) and we cannot prevent such information from being used by others in a manner that may violate this Policy, the law, or your personal privacy.
Our Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third parties.
Our Sites also may include social media features and widgets (collectively “Widgets”), such as a "share this" or “like” button or other interactive mini-programs that run on our Services. Widgets can be used to provide you specific services from other companies (e.g., displaying the news, opinions, music, etc.). These third party sites may collect your IP address and certain information through the Widgets. Cookies may also be set by the Widgets to enable them to function properly. Widgets displayed on our Sites are not hosted by the relevant third party and are subject to the privacy policies of the third-party company providing the Widget, and not this Policy.
We have implemented precautions to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that no data security measures can guarantee 100% security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity.
You may modify much of the personal information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site or App for a period of time. In addition, we may retain certain information about you as required by law or as permitted by law for legitimate business purposes. For example, if you request that we delete your information but we believe that you have violated our Terms of Use, we may retain information about you in order to attempt to resolve the issue before deleting it.
We may send periodic promotional or informational emails to you. You may opt out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to ten (10) business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.
Our Services are not designed for children under the age of thirteen (13) and we do not knowingly collect any information from children. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us their personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their own direct marketing use; such requests may be made once per calendar year for information about any relevant third party sharing in the prior calendar year (so, requests submitted in 2018 would be applicable to relevant disclosures (if any) in 2017). If you are a California resident and would like to make such a request, please submit your request in writing by emailing us at support@tripfiles.com, using the subject line "Request for California Privacy Information." In your request, please attest to the fact that you are a California resident and provide a current California address. We will reply to valid requests by sending a response to the email address from which you submitted your request. Please note that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing and the relevant details required by the Shine the Light law will be included in our response.
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change, such as via email or prominent notice in the App or on the Site.
If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at support@tripfiles.com